Say "Hi" To Evalyn

AI-driven analytics for real-time insights

At Evalyn, we specialize in AI-powered customer service evaluations that deliver comprehensive insights. By analyzing real-time interactions, we uncover trends, identify inefficiencies, and provide personalized training, enabling your team to thrive.

Better, Faster, Stronger

We use traditional data analysis tools with cutting edge AI solutions
Report with an interactive map
data_loss_prevention

Proactive Problem-Solving

Our AI identifies emerging issues before they escalate, providing proactive recommendations to maintain high service quality and prevent customer churn.

acute

Rapid, Accurate Insights

Get results in hours, not weeks. Our AI analyzes thousands of video, audio, and text interactions with unmatched speed and precision, saving time and management resources.

Sales interaction evaluation video example
school

Personalized Training & Development

Each interaction is reviewed with tailored feedback, delivered through personalized training videos for your team, focusing on key performance improvements.

Our Offerings

We are great at a lot of things and these are our specialty!
Want to have a bespoke solution? Contact us!

Mystery Shopping Analytics

Unlock deeper insights from real interactions, providing clients with actionable feedback that enhances service and sales.

Comprehensive, Real Insights
Faster Reporting
Increased Client Satisfaction
Learn More

Call Center Solutions

Unlock deeper insights from real interactions, providing clients with actionable feedback that enhances service and sales.

Improved Agent Performance
Enhanced Customer Experience
Seamless Integration
Learn More

Consulting Services

Maximize AI potential with expert guidance, optimizing your customer experience and operations.

Tailored Solutions
Streamlined Operations
Proven Results
Tell Me More

Learn With Us

Knowledge is Power and we would love to share it with you! Want to learn more of what is happening in the back office? Checkout the book and courses we authored!

Book cover for Data Insight Foundations

Data Insight Foundations

Learn about research process and what goes into writing a research paper as well preparing our reports! Out in November 2024!

Out in November 2024
O'Reilly logo

R in Research:
Data Manipulation

First part "Data Manipulation" of a three part "R in Research" series will walk you from knowing nothing about conducting research to a confident practitioner! Thank you O'Reilly for making this possible.

Out in November 2024
O'Reilly logo

R in Research:
Data Presentation

Second part "Data Manipulation" of a three part "R in Research" series will make you an expert in data visualization and document creation.

Out in April 2025

Blog

Learn more about applications of AI from our blog.

How AI Audits Transform Call Centers: Boost Efficiency & Performance

Learn how AI audits revolutionize call centers by automating key tasks, ensuring compliance, and providing real-time feedback to improve performance.

How AI Is Transforming Call Centers: Boosting Efficiency and Customer Satisfaction

Explore how AI-driven technologies are reshaping call centers, enabling better customer service, reducing wait times, and improving overall efficiency.

5 Steps to Implement AI-Driven Mystery Shopping in Your Business

Learn the 5 key steps to successfully implement AI-driven mystery shopping, streamline operations, and boost customer experience for your business.

AI Mystery Shopping Benefits

Learn the top benefits of AI-driven mystery shopping, from improving customer service to increasing sales and driving business growth.