Elevate customer satisfaction, improve agent performance, and streamline operations.
Stay ahead in the rapidly evolving world by integrating AI-powered analytics and full-circle reporting, tailored for call centers.
Get My DemoWe value your privacy and will never share your information.
.webp)
Running a call center means balancing customer needs, managing agent performance, and delivering fast, efficient service. But what if you could do more than just manage? What if you could achieve measurable improvements in customer satisfaction and agent productivity?
With advancements in AI, Evalyn provides granular, actionable insights that enhance the entire customer service experience. Our AI analyzes every interaction, identifying trends, key issues, and opportunities for improvement. Personalized reports and training videos help your team enhance their skills and customer interactions, providing a full-circle feedback loop.
Stay ahead of potential issues with our AI’s real-time monitoring. By identifying negative trends—like customer frustration or repeated objections—before they escalate, Evalyn offers tailored solutions to improve service quality and prevent recurring problems.
.webp)
Our AI analyzes thousands of customer interactions in just a few hours, providing you with nearly 97.8% accuracy. Traditional methods like random call reviews or manual evaluations can’t match the speed and precision of Evalyn. Our AI pinpoints inefficiencies, from deviation from scipts to missed opportunities in sales conversations.
We don’t just provide data—we create personalized training content based on key performance indicators (KPIs). Our system reviews agent-customer interactions and produces custom training videos with actionable recommendations that help agents improve quickly and efficiently.
We take data privacy seriously. All data is encrypted during transmission and securely stored. We never share your information with third parties and fully comply with strict data protection policies.
Our AI delivers 97.8% accuracy, ensuring you can trust the insights it provides. Each report includes direct references to key conversations, making our findings transparent and reliable.
No system changes are necessary. Our reports are ready to use and integrate seamlessly into your existing workflows. You can access all insights without any disruption to your operations.
Absolutely! Our AI-powered reports provide faster, more detailed insights, reducing manual evaluation costs by up to 90%. With improved agent performance and customer satisfaction, the ROI is immediate and measurable.
AI delivers deeper, more consistent insights than manual evaluations. By detecting trends and patterns that are often missed, AI-powered reports help you stay ahead of performance issues and deliver more value to your team and customers.
Yes, we are different. While mystery shopping provides valuable insights through artificial scenarios, Evalyn evaluates real customer interactions in real-time. Our AI analyzes every conversation your team has, offering more comprehensive and actionable insights that reflect actual performance. This eliminates the guesswork involved with simulated scenarios and gives you a clearer picture of how your agents handle real customer situations. We also love working with mystery shopping companies and can integrate with your provider for a more comprehensive experience, combining both real and simulated insights for optimal results.
Request your customized demo and see how AI-powered reporting can take your call center’s performance to the next level.
We take your privacy seriously and don't share your information with third parties.
email: hi@askevalyn.com